Driver alerted us he was on his way, took care of our needs promptly. Very Satisfied. On the other hand when setting up our appointment online the female I spoke with, Leashia? was another story. She was very rude, condesending and rerespectful. I have several business' with over 400 employees. I she was one of my employees, she wouldn't be represnting my company. I almost hung up the phone to look for another company.