ISO 9001 Certification
PROSHRED® is the first and only secure on-site document shredding company in America to meet the rigorous standards of the International Organization for Standardization’s 9001 certification for quality management and customer satisfaction.
PROSHRED® ISO 9001 Certification
As a PROSHRED® customer you can feel confident that we have top-of-mind awareness of your security needs at all times. Your confidentiality is our first and most important concern; and you can be assured that you are receiving one of the best security procedures and customer service experiences in the industry.
Third-Party Assurance and Audit
ISO 9001 certification is recognized as the international standard for achieving excellence in system performance, customer service and continuous improvement. ISO 9001 certification provides our customers with third-party assurance of the integrity of PROSHRED®’s world-class quality and security procedures.
It requires PROSHRED® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction.
The Eight Management Principles
The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.
Each and every PROSHRED® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001 certification. All employees receive ISO 9001 standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding service in the business.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
What Are People Saying About PROSHRED®
ProShred does an excellent job with our shedding needs. The person who comes by and picks up is always friendly and makes sure we all... read moreProShred does an excellent job with our shedding needs. The person who comes by and picks up is always friendly and makes sure we all have put our shedding in the container.
Great valve!!!! read lessDon2/12/2016Our office, Blair | Caravelli | Irmen Law, LLC has been using ProShred regularly. Excellent service!
Alia Caravelli12/05/2016We have been using pro-shred for several years. They are always on time and do a great job. They are also much more cost... read moreWe have been using pro-shred for several years. They are always on time and do a great job. They are also much more cost effective than some of the other services in the area. I highly recommend Proshred! read less
Nate Olson12/05/2016Proshred offers peace of mind. Peace of mind is priceless.
Susan4/21/2015First class service all the way around! We are a new customer and have been impressed with pricing and service!
Sondra11/06/2017I called ProShred to get rid of some documents after my mother died. The level of professionalism and compassion that was shown to me... read moreI called ProShred to get rid of some documents after my mother died. The level of professionalism and compassion that was shown to me and my family, from the first phone call to the completion of the job, is something that is rarely seen in corporations these days. I pray that ProShred has continued success and which ever charity receives their services, know that you are going to get quality work. read less
TashaJuanna11/25/2015We just had Adam shredding our documents at Lambert & Pryor Insurance in Feeding Hills, MA. Very nice, professional, and hard working. A++... read moreWe just had Adam shredding our documents at Lambert & Pryor Insurance in Feeding Hills, MA. Very nice, professional, and hard working. A++ to you and your firm. Thank you. read less
Mark7/21/2017Very professional and good rates. We have use their services a couple of times and have been very happy.
Becky7/10/2017Great place to have your things shredded and destroy old hard drives and computers. Beware of the receptionist inside. Don't take... read moreGreat place to have your things shredded and destroy old hard drives and computers. Beware of the receptionist inside. Don't take more than one complimentary life saver candy, she will call you out and shame you! I found out the hard way by taking TWO! read less
Maria Pudliner9/05/2019Great company!! Very friendly staff! Will definitely recommend!
Tiffany L12/05/2018Good, Professional Service. We will continue to use them for our future shredding needs!
Mike Mackaluso12/05/2014They were professional and kind and even took me in to see how they weigh and shredded my documnets.
Tareq Sweis12/05/2014I have known and worked with Nguyen Violette for many years. He is dedicated to offering the best possible customer service! I can not recommend... read moreI have known and worked with Nguyen Violette for many years. He is dedicated to offering the best possible customer service! I can not recommend them highly enough! read less
Jennifer11/16/2017The customer service is always great. You can call and reschedule with no hassles. Great prices as well.
Elizabeth Lopez12/05/2014Proshred has proven to be a very professional, reliable and customer-oriented business and we love using them! We have trusted them with our sensitive document... read moreProshred has proven to be a very professional, reliable and customer-oriented business and we love using them! We have trusted them with our sensitive document shredding and recycling needs for years and they never disappoint! I would highly recommend them for your business. read less
Kali Holstein12/05/2016
