Certifications
PROSHRED® San Francisco Bay Area is the only on-site document shredding company to hold both the ISO 9001 and NAID AAA certifications in the San Francisco Bay Area.
PROSHRED® ISO 9001 Certification
With PROSHRED®’s ongoing mobile shredding services we work with you to develop a plan that works best for your business and your employees. Your confidential documents are shredded on-site on a continual basis without binding you or your company to a long-term contract. We deliver quality on-site shredding services to meet the scheduling needs of your company and provide the required level of security for each individual job.
Third-Party Assurance and Audit
ISO 9001 certification is recognized as the international standard for achieving excellence in system performance, customer service and continuous improvement. ISO 9001 certification provides our customers with third-party assurance of the integrity of PROSHRED®’s world-class quality and security procedures.
It requires PROSHRED® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction.
The Eight Management Principles
The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.
Each and every PROSHRED® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001 certification. All employees receive ISO 9001 standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding service in the business.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
PROSHRED® NAID AAA Certification
As a PROSHRED® customer you can feel confident that we have top-of-mind awareness of your security needs at all times. Your confidentiality is our first and most important concern and you can be assured that you are receiving one of the best security procedures and customer service experiences in the industry.
PROSHRED® is a secure on-site document shredding company. We are a certified member and meet the rigorous standards set forth by NAID (National Association of Information Destruction). This certification for quality management and customer satisfaction is the industry benchmark for excellence in performance and security.
How It Works
- NAID is the standards setting body for the information destruction industry. NAID AAA Certification verifies the qualifications of certified information destruction providers through a comprehensive scheduled and unannounced audit program. This rigorous process supports the needs of organizations around the world by helping them meet numerous laws and regulations requiring protection of confidential customer information (FACTA, HIPPA GLBA, etc.).
- NAID’s certification program was developed by information security professionals and recognized by thousands of private and governmental organizations around the world.
- All regional, third party NAID auditors have earned the Certified Protection Professional accreditation from ASIS International and are extensively trained on all certification audit procedures and requirements.
- NAID certification auditors verify that protocols are in place to ensure the security of confidential material throughout all stages of the destruction process such as handling, transporting, storing materials prior to destruction, and destroying and disposing of materials responsibly. This also includes any transfer of custody scenarios.
- An extensive, three-level background screening process verifies that no individual with a known history of related crimes will be handling confidential material.
- A regimented, comprehensive unannounced audit program means that certified companies operate knowing they may receive an unannounced audit on any day, at anytime, providing a powerful motivator for ongoing compliance.
- The Certification Review Board tracks reports of non-compliance and takes immediate remedial action to bring certified companies back into compliance. Repeat or serious infractions will result in fines and may result in removal of certification.
What People Are Saying About PROSHRED®
I have to arrange shredding for clients who are serviced in many locations. Proshred San Francisco Bay Area gives them amazing service at great value... read moreI have to arrange shredding for clients who are serviced in many locations. Proshred San Francisco Bay Area gives them amazing service at great value which gives me peace of mind. I have no hesitation recommending them to any of my clients. read less
S D Bryerman1/31/2016Awesome service! We had 80 boxes of documents to be shredded. I contacted them yesterday morning, truck was at our office at 7:15 this morning.... read moreAwesome service! We had 80 boxes of documents to be shredded. I contacted them yesterday morning, truck was at our office at 7:15 this morning. Romero worked professionally and quickly in the pouring rain. He was done in 45 minutes. I would highly recommend them & will be using their services again next year! read less
Erin R.2/07/2017I called ProShred in the morning and was able to drop off several boxes of documents to shred right away. Very quick, convenient and... read moreI called ProShred in the morning and was able to drop off several boxes of documents to shred right away. Very quick, convenient and close to my business. I will use again! read less
Daniel H.2/08/2018Awesome service. Mike was friendly and answered all my questions thoroughly. Hard drive destruction especially impressive. Have used others and Pro-shred my top choice. Highly recommend.
Gustavo S.9/24/2017I have to say this was the easiest drop off of personal paperwork and statements to have shredded reasonable price guaranteed shredded within 24 hours... read moreI have to say this was the easiest drop off of personal paperwork and statements to have shredded reasonable price guaranteed shredded within 24 hours very friendly and helpful love that they do residential shredding I only had a black tote full just remember paper only no plastic read less
christina l.7/27/2020I worked with Angel and Freddie. These two were the dream team. All logistics were handled over a few emails (very pleasant emails... read moreI worked with Angel and Freddie. These two were the dream team. All logistics were handled over a few emails (very pleasant emails I might add). Freddie was my onsite shredder and he was prompt, very helpful and easy to work with for the shredding. Angel sent the invoice... right away. What a great service! read less
Jeannette E.4/04/2017I'm very pleased with the level of personalized service I received from PROSHRED. They were friendly, efficient and timely. I couldn't ask for... read moreI'm very pleased with the level of personalized service I received from PROSHRED. They were friendly, efficient and timely. I couldn't ask for more than that. I plan to continue using them for my document shredding needs. I highly recommend you do as well. read less
Tod B.5/07/2020I am so thankful to a friend of mine for referring me to Angel and Michael and Proshred. They are very professional and friendly. We... read moreI am so thankful to a friend of mine for referring me to Angel and Michael and Proshred. They are very professional and friendly. We will certainly recommend them to others who are in need of secured shredding services. read less
Leilani S.9/08/2017Angel is fast. Called me back almost right the way with quotation and scheduled an appointment. The shredding associates were also professional, on... read moreAngel is fast. Called me back almost right the way with quotation and scheduled an appointment. The shredding associates were also professional, on time, and efficient. Will use their services again next year. read less
Tony Q.1/29/2020Best thing I ever did! Owners Angel and Michael were extremely responsive and helpful. Service was easy to schedule and reasonably priced. Todd was the... read moreBest thing I ever did! Owners Angel and Michael were extremely responsive and helpful. Service was easy to schedule and reasonably priced. Todd was the truck/shredder operator and was prompt, polite and helpful. He showed me a screen I could watch to see all my shredding happen live! I'd definitely do it again should the need arise and would absolutely recommend them!! read less
Stacey M.11/27/2019Amazing Customer Service! I called prior to heading to the Pleasanton location and was informed the price, and exactly what to do. Upon arrival, I... read moreAmazing Customer Service! I called prior to heading to the Pleasanton location and was informed the price, and exactly what to do. Upon arrival, I went into the office paid, and sent my employee around back with the banker boxes. Michael was back there and instantly started helping unload the banker boxes from the vehicle. The lady at front desk was kind enough to give me a hard copy receipt as well as allow me to take a short cut through their office and warehouse to where my employee was parked unloading the boxes. I would highly recommend this company based on customer service and timeliness. The price was great too! read less
Andi B.1/13/2017We had a great experience with PROSHRED! When we need shredding services, we will be calling on them again! We will definitely recommend PROSHRED to... read moreWe had a great experience with PROSHRED! When we need shredding services, we will be calling on them again! We will definitely recommend PROSHRED to anyone we know needing these services. It was a very friendly, professional and quick process! Their rates are reasonable, and you can watch on the video screen as they shred. Couldn't have been easier to schedule. Everyone we spoke with and met was courteous, helpful, and professional. So glad we found them! read less
Lisa J.5/02/2018The experience was seamless and easy. They were on time and very concise about the security of shredding my business documents.Thank you for your help Proshred!
Anthony A.10/25/2019Was getting prepared to move and realized I had bills dating back to 1999... I was totally stressed about how to shred all this confidential... read moreWas getting prepared to move and realized I had bills dating back to 1999... I was totally stressed about how to shred all this confidential info and how long it would take to do so!! I decided to look up shredding companies and as a fluke came across Pro SHRED.. THANKS GOD I did... they came to my house let me watch the shredding process, sent me a invoice and document confirming the shred.. I worked with Angel and her names fits she was an angel!! I LOVED this company. Everyone has been super friendly courteous prompt and easy to deal with! If everything in life could go as smoothly!! I will for sure recommend you to my clients and friends. read less
Debbie C.2/09/2017Dang that was easy. I pull up to the back where I figured I'd have to anyway and see a gentleman getting into his van.... read moreDang that was easy. I pull up to the back where I figured I'd have to anyway and see a gentleman getting into his van. I pull up and ask if this is where the drop off to shred is. He cheerfully climbed out of his van, greets me and introduces himself. Mike was cool, gave me a price on my 5 boxes, helped me dump them into the bin, made them go away, swiped my card and I was on my way. Seriously, what more do you need? Well done Mike. read less
Edward H.3/11/2019
