Certifications
PROSHRED® San Francisco Bay Area is the only on-site document shredding company to hold both the ISO 9001 and NAID AAA certifications in the San Francisco Bay Area.
PROSHRED® ISO 9001 Certification
With PROSHRED®’s ongoing mobile shredding services we work with you to develop a plan that works best for your business and your employees. Your confidential documents are shredded on-site on a continual basis without binding you or your company to a long-term contract. We deliver quality on-site shredding services to meet the scheduling needs of your company and provide the required level of security for each individual job.
Third-Party Assurance and Audit
ISO 9001 certification is recognized as the international standard for achieving excellence in system performance, customer service and continuous improvement. ISO 9001 certification provides our customers with third-party assurance of the integrity of PROSHRED®’s world-class quality and security procedures.
It requires PROSHRED® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction.
The Eight Management Principles
The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.
Each and every PROSHRED® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001 certification. All employees receive ISO 9001 standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding service in the business.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
PROSHRED® NAID AAA Certification
As a PROSHRED® customer you can feel confident that we have top-of-mind awareness of your security needs at all times. Your confidentiality is our first and most important concern and you can be assured that you are receiving one of the best security procedures and customer service experiences in the industry.
PROSHRED® is a secure on-site document shredding company. We are a certified member and meet the rigorous standards set forth by NAID (National Association of Information Destruction). This certification for quality management and customer satisfaction is the industry benchmark for excellence in performance and security.
How It Works
- NAID is the standards setting body for the information destruction industry. NAID AAA Certification verifies the qualifications of certified information destruction providers through a comprehensive scheduled and unannounced audit program. This rigorous process supports the needs of organizations around the world by helping them meet numerous laws and regulations requiring protection of confidential customer information (FACTA, HIPPA GLBA, etc.).
- NAID’s certification program was developed by information security professionals and recognized by thousands of private and governmental organizations around the world.
- All regional, third party NAID auditors have earned the Certified Protection Professional accreditation from ASIS International and are extensively trained on all certification audit procedures and requirements.
- NAID certification auditors verify that protocols are in place to ensure the security of confidential material throughout all stages of the destruction process such as handling, transporting, storing materials prior to destruction, and destroying and disposing of materials responsibly. This also includes any transfer of custody scenarios.
- An extensive, three-level background screening process verifies that no individual with a known history of related crimes will be handling confidential material.
- A regimented, comprehensive unannounced audit program means that certified companies operate knowing they may receive an unannounced audit on any day, at anytime, providing a powerful motivator for ongoing compliance.
- The Certification Review Board tracks reports of non-compliance and takes immediate remedial action to bring certified companies back into compliance. Repeat or serious infractions will result in fines and may result in removal of certification.
What People Are Saying About PROSHRED®
Best thing I ever did! Owners Angel and Michael were extremely responsive and helpful. Service was easy to schedule and reasonably priced. Todd was the... read moreBest thing I ever did! Owners Angel and Michael were extremely responsive and helpful. Service was easy to schedule and reasonably priced. Todd was the truck/shredder operator and was prompt, polite and helpful. He showed me a screen I could watch to see all my shredding happen live! I'd definitely do it again should the need arise and would absolutely recommend them!! read less
Stacey M.11/27/2019Angel is fast. Called me back almost right the way with quotation and scheduled an appointment. The shredding associates were also professional, on... read moreAngel is fast. Called me back almost right the way with quotation and scheduled an appointment. The shredding associates were also professional, on time, and efficient. Will use their services again next year. read less
Tony Q.1/29/2020We had a great experience with PROSHRED! When we need shredding services, we will be calling on them again! We will definitely recommend PROSHRED to... read moreWe had a great experience with PROSHRED! When we need shredding services, we will be calling on them again! We will definitely recommend PROSHRED to anyone we know needing these services. It was a very friendly, professional and quick process! Their rates are reasonable, and you can watch on the video screen as they shred. Couldn't have been easier to schedule. Everyone we spoke with and met was courteous, helpful, and professional. So glad we found them! read less
Lisa J.5/02/2018It is very rare to find a company that actually does what it says it is going to do. To feel like your presence is... read moreIt is very rare to find a company that actually does what it says it is going to do. To feel like your presence is welcome and not just your money. When I contacted Proshred, I just wanted better security protocols for my company but what I got was someone who cared about our company. I got the president of the company to contact me directly. He was the one who sent me the estimate, scheduled the time and showed up at my door. He was so cheerful and passionate about his business. And; that is so rare to find. He gave me a brief overview of the protection that my company should have, delivery details and a quick contract. If I have any issues? I have the direct contact information for the President of the company. That is beautiful!!! It is a small business, but it is definitely worth looking into. I love, love, love the fact that I got a response so quickly and my company feels valued.
Thank you!!!!
From your friends at Stella & Dot, San Bruno, CA. read lessD N2/08/2014Hello Angel & Michael, President & CEO - PROSHRED SFBA,For the 2nd time in 2 years, we are completely 100% satisfied with the Professionalism, Timeliness,... read moreHello Angel & Michael, President & CEO - PROSHRED SFBA,For the 2nd time in 2 years, we are completely 100% satisfied with the Professionalism, Timeliness, and Economic Value that is PROSHRED!It would be an honor to recommend your company and services to your perspective clients. Shred-It doesn't even compare.We are impressed with the newness of your TRUCK and its equipment - and FEDERICK has been great on both occasions.Please feel free to have new clients looking for a reference contact me.Kind Regards,Lance GouthroStrada Group Controller read less
Angel T.12/18/2018We have been using PROSHRED for almost a year now so I can truthfully write this review and give them 5 stars! Fredrick makes us... read moreWe have been using PROSHRED for almost a year now so I can truthfully write this review and give them 5 stars! Fredrick makes us his first stop on our pick up days and at 6:30am he is bright and cheery and handles our confidential documents professionally as is needed when you are dealing with clients personal securities and info. If you are looking for a reputable document shredding service, choose PROSHRED, they will take good care of you. read less
Bonnie V.6/21/2017Amazing Customer Service! I called prior to heading to the Pleasanton location and was informed the price, and exactly what to do. Upon arrival, I... read moreAmazing Customer Service! I called prior to heading to the Pleasanton location and was informed the price, and exactly what to do. Upon arrival, I went into the office paid, and sent my employee around back with the banker boxes. Michael was back there and instantly started helping unload the banker boxes from the vehicle. The lady at front desk was kind enough to give me a hard copy receipt as well as allow me to take a short cut through their office and warehouse to where my employee was parked unloading the boxes. I would highly recommend this company based on customer service and timeliness. The price was great too! read less
Andi B.1/13/2017ProShred are amazing!I was lucky enough to find them since I needed to have a bunch of old hard drives shredded and trying to take... read moreProShred are amazing!I was lucky enough to find them since I needed to have a bunch of old hard drives shredded and trying to take them down to a destruction center was proving problematic in San Francisco seeing as none are close by and economical.The owner Michael (Mike) and his staff were great to work with and made scheduling a visit with them super easy. The quote I received was the best price I had seen for this service so I was happy to go with them.Michael arrived in his van on time and was extremely polite and a pleasure to work with. I would highly recommend their service to anyone in need of secure hard drive destruction. read less
Amit V.8/25/2016Guaranteed service, and at a lower cost than at Office Depot. It is, after all, their core business.
Kevin Short7/29/2019I am so thankful to a friend of mine for referring me to Angel and Michael and Proshred. They are very professional and friendly. We... read moreI am so thankful to a friend of mine for referring me to Angel and Michael and Proshred. They are very professional and friendly. We will certainly recommend them to others who are in need of secured shredding services. read less
Leilani S.9/08/2017I called ProShred in the morning and was able to drop off several boxes of documents to shred right away. Very quick, convenient and... read moreI called ProShred in the morning and was able to drop off several boxes of documents to shred right away. Very quick, convenient and close to my business. I will use again! read less
Daniel H.2/08/2018Super awesome company! Used them for first time this last week. Booking was super fast and the owner herself calls you, no-nonsense, no hidden fees.... read moreSuper awesome company! Used them for first time this last week. Booking was super fast and the owner herself calls you, no-nonsense, no hidden fees. Guy came to me today. 22 boxes & a hard drive & seriously a great price! They are green and don't charge by box, charges by the trash bin. I filled 2 & not even a 1/4 of a third. Was on time, done in 20 minutes. Super rad. Left me all my boxes so I can go back and fill them up as I need, but hopefully I won't need them all, as I've gone green in the last 9 years!Fredrick was extremely nice & professional, even at 7 am!! Will definitely use them again. read less
Traci H.10/19/2017I needed to clean out 30 years of documents from my Mom's garage. One phone call, one email - and we were all set.... read moreI needed to clean out 30 years of documents from my Mom's garage. One phone call, one email - and we were all set. The technician arrived on time, was courteous, and finished faster than I expected. I would use them again in a heartbeat - only it'll take another 30 years to accumulate that much stuff read less
Jonathan V.12/30/2016We do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and... read moreWe do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and his crew run a top notch business. Professional, the best trucks and equipment, always on time, everyone is so friendly - this is why we love and support local businesses. Keep up the great work! read less
Carol5/23/2017Michael was wonderful! The ladies are also wonderful and very helpful.Michael helped with my personal shredding questions and when I got there I was really... read moreMichael was wonderful! The ladies are also wonderful and very helpful.Michael helped with my personal shredding questions and when I got there I was really impressed with the handling of my business, so much so I brought in a laptop that I wanted to get the hard drive out and destroy. Michael took it out of the laptop for me and recycled the laptop also. This is an amazing place. Don't loose sleep over your privacy they are totally professional and just the nicest people to work with. Heck I would love to work there just based on meeting them and seeing how they run their business.Badonna read less
Badonna B.9/29/2016
