Certifications
PROSHRED® San Francisco Bay Area is the only on-site document shredding company to hold both the ISO 9001 and NAID AAA certifications in the San Francisco Bay Area.
PROSHRED® ISO 9001 Certification
With PROSHRED®’s ongoing mobile shredding services we work with you to develop a plan that works best for your business and your employees. Your confidential documents are shredded on-site on a continual basis without binding you or your company to a long-term contract. We deliver quality on-site shredding services to meet the scheduling needs of your company and provide the required level of security for each individual job.
Third-Party Assurance and Audit
ISO 9001 certification is recognized as the international standard for achieving excellence in system performance, customer service and continuous improvement. ISO 9001 certification provides our customers with third-party assurance of the integrity of PROSHRED®’s world-class quality and security procedures.
It requires PROSHRED® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction.
The Eight Management Principles
The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.
Each and every PROSHRED® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001 certification. All employees receive ISO 9001 standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding service in the business.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
PROSHRED® NAID AAA Certification
As a PROSHRED® customer you can feel confident that we have top-of-mind awareness of your security needs at all times. Your confidentiality is our first and most important concern and you can be assured that you are receiving one of the best security procedures and customer service experiences in the industry.
PROSHRED® is a secure on-site document shredding company. We are a certified member and meet the rigorous standards set forth by NAID (National Association of Information Destruction). This certification for quality management and customer satisfaction is the industry benchmark for excellence in performance and security.
How It Works
- NAID is the standards setting body for the information destruction industry. NAID AAA Certification verifies the qualifications of certified information destruction providers through a comprehensive scheduled and unannounced audit program. This rigorous process supports the needs of organizations around the world by helping them meet numerous laws and regulations requiring protection of confidential customer information (FACTA, HIPPA GLBA, etc.).
- NAID’s certification program was developed by information security professionals and recognized by thousands of private and governmental organizations around the world.
- All regional, third party NAID auditors have earned the Certified Protection Professional accreditation from ASIS International and are extensively trained on all certification audit procedures and requirements.
- NAID certification auditors verify that protocols are in place to ensure the security of confidential material throughout all stages of the destruction process such as handling, transporting, storing materials prior to destruction, and destroying and disposing of materials responsibly. This also includes any transfer of custody scenarios.
- An extensive, three-level background screening process verifies that no individual with a known history of related crimes will be handling confidential material.
- A regimented, comprehensive unannounced audit program means that certified companies operate knowing they may receive an unannounced audit on any day, at anytime, providing a powerful motivator for ongoing compliance.
- The Certification Review Board tracks reports of non-compliance and takes immediate remedial action to bring certified companies back into compliance. Repeat or serious infractions will result in fines and may result in removal of certification.
What People Are Saying About PROSHRED®
My office had over 33 banker's boxes of paper and we felt it was time to move on. We looked into a few other shredding... read moreMy office had over 33 banker's boxes of paper and we felt it was time to move on. We looked into a few other shredding companies, but nothing stood out. Pro shred simply had the best services and price points. Michael, the CEO, was very friendly and professional. He was able to get us scheduled for the week after we called! Romero, one of the employees, came in a few hours earlier than expected but it was at a time that worked better for us. Romero was also very friendly and helpful in terms of explaining the shredding process. I was able to watch the documents get shredded via a TV screen on the side of their truck. Overall, this is a very well run business. We will recommend them to all of our connections. read less
Andrew C.9/02/2015So... for the last 15 years have been collecting taxes, documents, paperwork, utilities, bank statements, my life in short which in bags needed to be... read moreSo... for the last 15 years have been collecting taxes, documents, paperwork, utilities, bank statements, my life in short which in bags needed to be shredded! I was so worked about fraud/safety etc, but upon calling, Mike the owner, took my call and within a week, his crew were there, reliable, safe quick and so professional; they essentially require nothing but for you to have the paperwork there for them to shred, safely, at your site, until it is further compressed at their site. Angel at their office, was extremely sweet ensuring that the visit went well and between Mike, who could not be kinder and more professional and Angel, you are provided with a team of expertise and graces! They also illicit confidence for those out there, worried about safety of Identify etc. They are the BEST in the west, and I would encourage anyone out there seeking to have their documents shredded to use them. PLUS you don't even need to own a cumbersome shredder... with their great prices and quick efficient timely service, nothing could be easier than this. Peace of mind and great ppl! Thank you so much Mike and Angel!! You are both phenomenal and provide an amazing service, that feels SO good to all who are needing this in their lives! read less
Valerie G.1/08/2016Pro shred pleasanton fantastic company Pro shred employee great Worker fast and efficiency. Super job well maintained
Equiptment real nice job Today !I highly reccomend.give them
A... read morePro shred pleasanton fantastic company Pro shred employee great Worker fast and efficiency. Super job well maintained
Equiptment real nice job Today !I highly reccomend.give them
A try you will like.the guy that serviced us did very nice job
Hard worker seem dedicated clean cut and fast and friendly ! read lessJim Feaster4/22/2019Guaranteed service, and at a lower cost than at Office Depot. It is, after all, their core business.
A Google User7/29/2019It is very rare to find a company that actually does what it says it is going to do. To feel like your presence is... read moreIt is very rare to find a company that actually does what it says it is going to do. To feel like your presence is welcome and not just your money. When I contacted Proshred, I just wanted better security protocols for my company but what I got was someone who cared about our company. I got the president of the company to contact me directly. He was the one who sent me the estimate, scheduled the time and showed up at my door. He was so cheerful and passionate about his business. And; that is so rare to find. He gave me a brief overview of the protection that my company should have, delivery details and a quick contract. If I have any issues? I have the direct contact information for the President of the company. That is beautiful!!! It is a small business, but it is definitely worth looking into. I love, love, love the fact that I got a response so quickly and my company feels valued.
Thank you!!!!
From your friends at Stella & Dot, San Bruno, CA. read lessB S2/08/2014Great service and price. Came right to driveway and destroyed years of old documentation.
Erin C.8/11/2015Pro shred pleasanton ca
Fantastic company
Pro shred employee great
Worker fast and efficiency.
Super job well maintained
Equiptment real nice job
Today !
I highly reccomend.give them
A try you will... read morePro shred pleasanton ca
Fantastic company
Pro shred employee great
Worker fast and efficiency.
Super job well maintained
Equiptment real nice job
Today !
I highly reccomend.give them
A try you will like.the guy that
Serviced us did very nice jobk
Hard worker seem dedicated
Clean cut and fast and friendly ! read lessA Google User4/22/2019It is very rare to find a company that actually does what it says it is going to do. To feel like your presence is... read moreIt is very rare to find a company that actually does what it says it is going to do. To feel like your presence is welcome and not just your money. When I contacted Proshred, I just wanted better security protocols for my company but what I got was someone who cared about our company. I got the president of the company to contact me directly. He was the one who sent me the estimate, scheduled the time and showed up at my door. He was so cheerful and passionate about his business. And; that is so rare to find. He gave me a brief overview of the protection that my company should have, delivery details and a quick contract. If I have any issues? I have the direct contact information for the President of the company. That is beautiful!!! It is a small business, but it is definitely worth looking into. I love, love, love the fact that I got a response so quickly and my company feels valued.
Thank you!!!!
From your friends at Stella & Dot, San Bruno, CA. read lessD N2/08/2014The service was excellent and at a very fair price!
Mary Ann Crudo3/25/2021It is very rare to find a company that actually does what it says it is going to do. To feel like your presence is... read moreIt is very rare to find a company that actually does what it says it is going to do. To feel like your presence is welcome and not just your money. When I contacted Proshred, I just wanted better security protocols for my company but what I got was someone who cared about our company. I got the president of the company to contact me directly. He was the one who sent me the estimate, scheduled the time and showed up at my door. He was so cheerful and passionate about his business. And; that is so rare to find. He gave me a brief overview of the protection that my company should have, delivery details and a quick contract. If I have any issues? I have the direct contact information for the President of the company. That is beautiful!!! It is a small business, but it is definitely worth looking into. I love, love, love the fact that I got a response so quickly and my company feels valued.
Thank you!!!!
From your friends at Stella & Dot, San Bruno, CA. read lessA Google User2/08/2014Great customer service. Highly recommend Proshred. Fast, friendly & reasonably priced.
Debbie O.12/17/2015All I can say is 'Awesome!!!'. Scheduling with Michael was super easy. He quoted the fees over the phone and followed up with a... read moreAll I can say is 'Awesome!!!'. Scheduling with Michael was super easy. He quoted the fees over the phone and followed up with a formal quote via email. Pricing was very affordable and straightforward. No hidden costs. Communication was superb as Angel kept me updated with the appointment status. On the appointment day, Ramon, the driver, called me 45 minutes before he was coming. Angel called me 2 minutes after that to request whether it would be all right to divert Ramon to a job between his current location and my location, which would be about an hour delay. I okayed the delay as it would give me extra time to gather more junk to shred. Ramon arrived on time in what looks to be a brand new truck (it's probably not new...buts looks brand new because it's very well maintained). He pulled right up to my garage where all the boxes are kept. Ramon helped me dump my documents into a 96-gallon recycling bin. He even spent time to help me empty the 50 or so binders which I think I was instructed to have done so before hand but didn't (he didn't complain...thanks Ramon!). During the shredding, I was able to view the documents being shredded via a small video screen on their control panel. Three bins & 45 minutes later, we were done. I got rid of 8-10 years worth of useless, space-hogging paperwork! I probably would not need ProShred for a long while, but I certainly will recommend them to anyone who asks and needs to purge their garage/storage/office.TDSan Ramon, CA read less
Thuan D.8/11/2015What an amazing locally owned company! I was looking for a place to take tons of paper and I was lucky enough to see that... read moreWhat an amazing locally owned company! I was looking for a place to take tons of paper and I was lucky enough to see that Proshred San Francisco is based in Pleasanton! I went in and met a helpful and sweet receptionist. I drove my car to the back where owner Mike took over. He was so kind and thoughtful. He was able to shred all my papers and give me a great price also. I highly recommend Proshred for all your paper shredding needs. read less
Shari N.11/23/2015We do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and... read moreWe do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and his crew run a top notch business. Professional, the best trucks and equipment, always on time, everyone is so friendly - this is why we love and support local businesses. Keep up the great work! read less
Carol5/23/2017Had 3 boxes of old personal docs to get rid of. Called around Livermore, and Proshred had the best deal (by a factor of... read moreHad 3 boxes of old personal docs to get rid of. Called around Livermore, and Proshred had the best deal (by a factor of 2!). Went there, and it took about 2 minutes to offload, pay, and leave. Angel was great! read less
Gary D.8/28/2015
