Certifications
PROSHRED® San Francisco Bay Area is the only on-site document shredding company to hold both the ISO 9001 and NAID AAA certifications in the San Francisco Bay Area.
PROSHRED® ISO 9001 Certification
With PROSHRED®’s ongoing mobile shredding services we work with you to develop a plan that works best for your business and your employees. Your confidential documents are shredded on-site on a continual basis without binding you or your company to a long-term contract. We deliver quality on-site shredding services to meet the scheduling needs of your company and provide the required level of security for each individual job.
Third-Party Assurance and Audit
ISO 9001 certification is recognized as the international standard for achieving excellence in system performance, customer service and continuous improvement. ISO 9001 certification provides our customers with third-party assurance of the integrity of PROSHRED®’s world-class quality and security procedures.
It requires PROSHRED® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction.
The Eight Management Principles
The ISO 9001 standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.
Each and every PROSHRED® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001 certification. All employees receive ISO 9001 standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding service in the business.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by PROSHRED®, you are partnering with certified quality and security.
PROSHRED® NAID AAA Certification
As a PROSHRED® customer you can feel confident that we have top-of-mind awareness of your security needs at all times. Your confidentiality is our first and most important concern and you can be assured that you are receiving one of the best security procedures and customer service experiences in the industry.
PROSHRED® is a secure on-site document shredding company. We are a certified member and meet the rigorous standards set forth by NAID (National Association of Information Destruction). This certification for quality management and customer satisfaction is the industry benchmark for excellence in performance and security.
How It Works
- NAID is the standards setting body for the information destruction industry. NAID AAA Certification verifies the qualifications of certified information destruction providers through a comprehensive scheduled and unannounced audit program. This rigorous process supports the needs of organizations around the world by helping them meet numerous laws and regulations requiring protection of confidential customer information (FACTA, HIPPA GLBA, etc.).
- NAID’s certification program was developed by information security professionals and recognized by thousands of private and governmental organizations around the world.
- All regional, third party NAID auditors have earned the Certified Protection Professional accreditation from ASIS International and are extensively trained on all certification audit procedures and requirements.
- NAID certification auditors verify that protocols are in place to ensure the security of confidential material throughout all stages of the destruction process such as handling, transporting, storing materials prior to destruction, and destroying and disposing of materials responsibly. This also includes any transfer of custody scenarios.
- An extensive, three-level background screening process verifies that no individual with a known history of related crimes will be handling confidential material.
- A regimented, comprehensive unannounced audit program means that certified companies operate knowing they may receive an unannounced audit on any day, at anytime, providing a powerful motivator for ongoing compliance.
- The Certification Review Board tracks reports of non-compliance and takes immediate remedial action to bring certified companies back into compliance. Repeat or serious infractions will result in fines and may result in removal of certification.
What People Are Saying About PROSHRED®
Quick, easy and professional. I dreaded doing this, but finally got around to pulling all my old documents, checks and financial documents. Thought it was... read moreQuick, easy and professional. I dreaded doing this, but finally got around to pulling all my old documents, checks and financial documents. Thought it was going to be a total hassle and expensive. Not at all - the cost was more than reasonable and the services was great. I highly recommend read less
Bridget B.4/08/2015We do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and... read moreWe do an annual Shred Event for our real estate business, and this Pro Shred operation is the perfect business partner. Locally owned, Mike and his crew run a top notch business. Professional, the best trucks and equipment, always on time, everyone is so friendly - this is why we love and support local businesses. Keep up the great work! read less
Carol5/23/2017Super easy and affordable. Came in with two boxes that needed to be shred and they took them right away for $30.00. They even helped... read moreSuper easy and affordable. Came in with two boxes that needed to be shred and they took them right away for $30.00. They even helped me bring in the second box. I have already recommended them to family in the area. Thanks Proshred. read less
Playful Learning Coop Preschool M.12/02/2015Dang that was easy. I pull up to the back where I figured I'd have to anyway and see a gentleman getting into his van.... read moreDang that was easy. I pull up to the back where I figured I'd have to anyway and see a gentleman getting into his van. I pull up and ask if this is where the drop off to shred is. He cheerfully climbed out of his van, greets me and introduces himself. Mike was cool, gave me a price on my 5 boxes, helped me dump them into the bin, made them go away, swiped my card and I was on my way. Seriously, what more do you need? Well done Mike. read less
Edward H.3/11/2019We had a fantastic experience with Proshred. The employee was wonderful and friendly. He was on time and took away our 10 boxes off paper... read moreWe had a fantastic experience with Proshred. The employee was wonderful and friendly. He was on time and took away our 10 boxes off paper and shredded them on the spot in his truck. It was pleasant to work with him. We have another project and I already scheduled an appointment to have them come and pick up. Thank you for a wonderful experience, it's nice to see great customer service still exists! read less
Becki A.2/24/2016Thank you for your prompt service and excellent customer service. Wonderful office and sales person (Angel) and really hard working shredder ( Romero). ... read moreThank you for your prompt service and excellent customer service. Wonderful office and sales person (Angel) and really hard working shredder ( Romero). Came right on time!!! Very courteous and friendly service too. Thanks!!! read less
Rodger M.5/19/2020We have been using PROSHRED for almost a year now so I can truthfully write this review and give them 5 stars! Fredrick makes us... read moreWe have been using PROSHRED for almost a year now so I can truthfully write this review and give them 5 stars! Fredrick makes us his first stop on our pick up days and at 6:30am he is bright and cheery and handles our confidential documents professionally as is needed when you are dealing with clients personal securities and info. If you are looking for a reputable document shredding service, choose PROSHRED, they will take good care of you. read less
Bonnie V.6/21/2017We host an annual Shred Event for our real restate business and this locally owned business is the type of partner we want. Professional, well... read moreWe host an annual Shred Event for our real restate business and this locally owned business is the type of partner we want. Professional, well run, the best equipment and trucks, friendly employees, on time - this is how you do it! Thank you Mike and keep up the great work!! read less
Greg S.5/23/2017SOOOO amazing!!! It was easy and painless. The shred truck came this morning, took 10 minutes, and we are all done!!! Angel was friendly and... read moreSOOOO amazing!!! It was easy and painless. The shred truck came this morning, took 10 minutes, and we are all done!!! Angel was friendly and helpful. It was super easy to schedule for the shredding truck. The driver was courteous and efficient. I even got to watch the monitor as the machine shredded all my papers. Will not hesitate to use them again!! read less
Patti S.9/11/2020The receptionist was awesome, sweet. One of the drivers what there and was helpful by taking the two boxes from my car and putting... read moreThe receptionist was awesome, sweet. One of the drivers what there and was helpful by taking the two boxes from my car and putting them into the truck with the shredder. He showed my how the shedder worked..Quick service and easy, would got there again it shredding was needed... read less
E E.5/26/2016I have to say this was the easiest drop off of personal paperwork and statements to have shredded reasonable price guaranteed shredded within 24 hours... read moreI have to say this was the easiest drop off of personal paperwork and statements to have shredded reasonable price guaranteed shredded within 24 hours very friendly and helpful love that they do residential shredding I only had a black tote full just remember paper only no plastic read less
christina l.7/27/2020Great service. Fast, secure and reasonably priced. Don't deal with the big guys - locally run business.
Joe C.3/30/2016I called Proshred, last week, to set an appointment to have them shred about 15 boxes of old files. The following week gave me more... read moreI called Proshred, last week, to set an appointment to have them shred about 15 boxes of old files. The following week gave me more time to put everything in boxes. I had never had anything shredded before so I was wondering how to get everything to them. Mike explained that I could have a truck come to my home, I was thrilled.They showed up a little early, the gentleman was very friendly and professional, cut open all my boxes, dumped them in a large garbage can, took them out to the truck and put them through a shredded, right infront of me. I have no question about them being handled properly.This company is really easy to work with, very professional and I highly recommend them and will use them again, when I have papers to shred.Thank you, Proshred read less
Marilyn L.8/15/2018My experience with PROSHRED was amazing! Frederick was a delight - called me in advance before arriving at my apartment and handled everything with grace... read moreMy experience with PROSHRED was amazing! Frederick was a delight - called me in advance before arriving at my apartment and handled everything with grace and humor. I went from worrying about what to do with all my old files (before a move) on a Monday to complete ease on Thursday. I could not be happier!P.S. The Monday in question was Presidents' Day, and Mike, the CEO, picked up the phone, answered all my questions, and scheduled a pick-up for Thursday. Simply dreamy service! read less
Meg M.2/24/2017Michael, the owner, is always super friendly and eager to help. I really love the drop-off option for shredding and hard drive disposal. Its a... read moreMichael, the owner, is always super friendly and eager to help. I really love the drop-off option for shredding and hard drive disposal. Its a great value for the service as they are much more cost-effective than their competitors, who, for the most part, do pick-up only service (which, in many cases, is contingent upon a minimum charge of over $100). In fact, I found that Proshred is cheaper for pick up service as well, as they charge less per pound or per box. Overall, great company, and will look forward to doing business again. read less
Terry F.2/11/2015
